Knowledge & Support Pair
- Private Knowledge Assistant
- AI Customer Support Agent (shared ingestion layer)
Private Knowledge Assistant
An assistant trained on your own documents that answers staff and customer questions straight from your standard operating procedures. Hosting and usage costs disclosed up front.
Small business
Implementation timeline
- 01Week 1
Scope
We map the process, the volumes and the systems it touches, then fix the price and the boundary of what the system may do on its own.
You provide: An hour with the person who owns the process, and a list of the systems involved.
- 02Week 2
Build
The system is built against your real data in a staging environment, connected to copies or sandboxes of your systems.
You provide: Sample records and one person empowered to answer questions inside a day.
- 03Week 3
Prove
It runs alongside the manual process. We compare outputs, tune the exceptions, and review the log together.
You provide: Feedback on the exceptions the log surfaces.
- 04Week 4
Ship
Production cutover with monitoring, alerting and the kill switch live, plus handover training for your team.
You provide: The go decision, made on the evidence from week three.